Privacy Policy

D2Z Designz ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you submit a custom engraving order through our kiosk or website.

Information We Collect

• Name
• Email address
• Mobile number
• Order information (item, quantity, material, engraving details, due date)
• Uploaded artwork and photographs
• Proof approvals and revision requests
• Signature or initials
• Communication preferences
• SMS consent records
• Basic technical information, such as your device type and browser, and a record of when and how your order was submitted

How We Use Your Information

• Creating and managing your engraving orders
• Preparing and delivering your design proofs
• Communicating with you about revisions
• Providing order-status, completion, and pickup notifications
• Providing customer support
• Maintaining business, security, and legal records

SMS Privacy

When you provide your mobile number and separately consent to receive text messages, D2Z Designz may send transactional text messages concerning your engraving order, including proof-ready, revision, order-status, completion, and pickup notifications.

Mobile information, text-messaging opt-in data, and consent records will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Mobile information may be provided to service providers only as necessary to deliver the requested messaging service. All categories exclude text-messaging originator opt-in data and consent; this information will not be shared with third parties for their own marketing or promotional purposes.

Message frequency varies based on order activity. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

Service Providers

Limited information may be processed by service providers necessary for hosting, email, payments, file storage, and messaging. These providers process information only as needed to deliver the requested service. SMS consent information is not shared for advertising or unrelated marketing purposes.

How Your Files Are Stored

Artwork, logos, photographs, reference images, and other files you upload are stored with our hosting and file-storage provider, and are used to prepare and produce your order. Access within our systems is limited to staff who need it to complete your order and to you through your customer portal.

Because uploaded artwork is needed to produce your order, files are kept while your order is active. When you delete your account, we remove your file records and references from our systems as described below.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information, including access controls that limit which staff can see order data.

We keep personal information only as long as we need it for the purposes described in this policy. In practice:

• Account and contact information — until you delete your account.
• Uploaded files and design proofs — while your order is active, and until you delete your account.
• Order and production history — kept after account deletion in anonymized form, for production, warranty, and dispute-resolution records.
• Invoices, payment, and tax records — kept as required by applicable tax and accounting law.
• Audit and security logs — kept so we can detect and investigate misuse.
• Text-message consent records — kept because mobile carriers require proof of consent.

Records kept for these purposes are held only as long as necessary for that purpose, and are then deleted or further anonymized.

Your Privacy Choices

You may decline to provide information, choose email instead of text messaging, or decline SMS consent without affecting your ability to place an order. You can opt out of text messages at any time by replying STOP to any message or by contacting us using the details below.

Account and Data Deletion

You can delete your D2Z Designz account and personal information yourself, at any time, without contacting us. Sign in to your account, open My Account in the customer portal, and choose Delete My Account. Our account deletion page at /delete-account explains the process.

What is deleted. Your login account and credentials, your customer profile and contact details, your uploaded artwork, logos, photographs, and other files, your design proofs, your portal messages and order notifications, and your signature and shipping address.

What is kept, and why. A limited set of records is retained after deletion for legal and business recordkeeping. These records are anonymized — your name is replaced with "Deleted Customer" and they are disconnected from your account:

• Completed order and job history, for production and warranty records
• Invoices, payment, tax, and accounting records, as required by law
• Audit and security logs
• Text-message consent records, as required by mobile carriers

Records kept for these purposes are held only as long as reasonably necessary and are then deleted or further anonymized. Payment information processed by third-party payment providers is also subject to those providers' retention requirements.

If you cannot sign in, contact us using the details below and we will delete your account for you after verifying your identity. Please write from, or tell us, the email address associated with the account.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version.

Contact Us

D2Z Designz

787 6th st. Little Rock AFB, AR 72099

Email: ordernow@d2zdesignz.com

Phone: (501) 941-9838

Website: https://d2zdesignz.com